Course Syllabus.
All three course options of the Level I have the same base syllabus; by choosing one of the options, additional syllabus is added to the course
that is relevant to the size of the boat/s that you are working on or intending to work on.
Living & working as interior crew:
Steward and Stewardess role on board.
The different types of boats.
Passports & visas.
Living with other crew & sharing cabins.
Personal organisation and presentation.
CV preparation.
Looking for work, day working, crew agencies.
Interview techniques.
Crew contracts.
Changing jobs, giving notice.
The Caribbean & Mediterranean seasons:
Key areas & the main yachting ports.
Travel arrangements.
Restaurant guides.
Provisioning sources.
Wines, spirits, sparkling wines & cocktails:
Types glasses.
Cleaning glasses
Opening & serving of wines.
Serving temperatures.
The decanting of wines.
Storage of wines.
Different types of spirits.
The most popular cocktails.
Champagnes & sparkling wines.
Assisting on deck:
Boat terminology.
Line handling.
Using fenders.
Deck orders.
Using the crew radios.
The daily duties:
Planning a work schedule.
Identifying daily, weekly & monthly tasks.
Table layouts & seating plans.
Owner & guest party arrangements.
Modern day silver service:
Tableware & equipment.
Specialised equipment.
Basic cover table layout.
Tray service.
Serving techniques.
Public relations & guests:
Guest relations.
How to address guests.
International diplomacy.
Dealing with different cultures & languages.
Confidentiality & privacy issues.
Guest arrival preparations.
Dealing with owner & guest daily demands.
Entertaining children.
Dealing with complaints.
Planning owner's & guest's shore schedules.
Safe working practices:
The galley area.
Storage areas, fridges & lockers.
Interior obstructions.
Personal protection.
Deck areas & equipment.
Cabin service:
Un-packing of guest's suitcases and storing guest's belongings.
Morning & evening service.
IT problems, entertainment systems etc.
Media supply, newspapers, magazines etc.
Advanced cleaning techniques:
Handling & cleaning of glassware.
Cleaning products for linen & soft furnishings.
Polishing techniques for interior finishes.
Laundry spot cleaning.
Flower & plant decoration:
Seasonal tendencies.
The use of to complement the interior.
Flowers used in table settings.
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Cosmopolitan Steward & Stewardess Level I
Course & Certification
Practical
Adheres to international super yacht industry working practices.
Price: 700,- € + exam fees 25,-€.
Course length: 4 days.
Total lecture/teaching time: 28 hours approx.
Overview:
The HMA Cosmopolitan Steward/ess course consists of two levels.
Level I - is for the Steward/ess's who either have been working for one year and would like to
improve their skills and knowledge; or for the Steward/ess's who have never worked on a superyacht before and would like to gain the basic skills and knowledge.
Level II- is for the Steward/ess's who have been working for at least two years as interior crew and are now looking to step-up into a management
role, such as a Chief Steward or Chief Stewardess, or as a purser on the larger yachts over 50 metres.
The HMA Cosmopolitan Steward/ess Course can be adaptable to your own needs; this means that the course can be made relevant to your working practices or to the types of
boats that you maybe working on in the future. The interior crew working practices on a 35 metre boat are very different to the working practices
of a 60 metre boat. Different requirements for different size boats.
Course Options:
Course Level I has three course options to choose from, depending on which size boats you are working on or you would like to work on.
By choosing one, your training can be semi-customised.
Course Option 1 (for boats 20 metres - 35 metres).
Multi-tasking and managing your time are the key factors onboard the smaller yachts. The great thing for many interior crew is that you do end up doing a bit of everything on
these size of boats. Often you will be the sole Steward or sole Stewardess which can be very demanding, but also rewarding as your job is so varied. Not only you will be expected
to serve guests in the salon and do the interior upkeep, but also at times you may have to help out the Chef in the galley and assist with deck work such as line and fender handling.
This course option not only focuses upon these multi-skills and the necessary knowledge; but also teaches you how to manage your time effectively.
Course Option 2 (for boats 35 metres - 50 metres).
On these sizes of boats, generally there will be enough deck crew for the Steward or Stewardess to be dedicated solely to the interior. Due to the service levels often found at this size
of yacht, it is expected that your cleaning skills and serving skills are to 5* standards. There can be up to 10 guests onboard that can put the interior crew team under a lot of pressure..
This course option concentrates upon developing these expected skill's levels and also teaches you how to effectively work within a small interior team, to high standards.
Course Option 3 (for boats 50 metres - 70 metres).
Typically on this size of boat, you will be working on duty rotation with a daily assignment either in housekeeping, laundry or the service department. You will need to have a good all-round
knowledge in the many areas of each department, ranging from how to handle fine linens to serving the most expensive wine and champagnes.
Course Option 4 (for boats 70 metres + megayachts).
The mega yachts have 3 specific interior departments; service, housekeeping and laundry. The Steward/ess's are trained in a specific speciality such as silver-service and work in the relevant
department using this skill. Formal training and certification in a speciality is frequently required by these biggest yachts.
This course option allows you to choose a specific speciality you wish to train-in such as silver service, and develop the necessary in-depth knowledge and skills in the chosen speciality.
Objectives:
This course is aimed at crew with different levels of experience, not neccessarily only on the superyachts, and who are looking to obtain or continue a career on the yachts.
The principal objective of the course is to fill-in missing gaps in each student's knowledge and to build upon their existing knowledge. It is always better to do the ground work now and then
struggle later when you move up the ladder.
Tests/Completion Requirements:
Continuous assessment test for competency.
30 minute subject written test.
Suggested Entry Requirements (non-compulsory):
We need to see you CV beforehand, both yachting and non-yachting. Also, we recommend that you hold the following certificates.
STCW Safety Training Certifications.
ENG1 Medical Certificate or other similar maritime medical certificates. |
Your Questions?
This is my first year working on the yachts, why should I do this course?
One good reason, it is good for your CV and it will play a major part in finding the right job for you. There are many interior crew
jobs available but getting the right one is the trick. Become a trained professional is another good reason, makes all the difference when
it comes to getting job references. And not forgetting, it shortens the time for promotion to more senior positions.
Surely I can learn all this on the job?
Yes and no. It is quite true that you will pick things up or be shown how to do something by the senior crew, The problem is that as you move
from one boat to the next, you will find different working practices. This is where formal interior training is essential, especially when you
move up to a senior position.
I am a Captain, can I send interior crew to you to be trained on specific topics?
Yes no problem. The good thing about this course, is that can be adapted to the working practices of your boat. Just choose from the Course Syllabus
list the subjects that are important or to be concentrated upon for the boat.
Don't tell me, you are going to show me how to make a bed and how to fold things for most of the course?
No, this is something we will not do. We will briefly discuss with you the different techniques on the exciting subject of bed-making and folding clothes etc.
However we will emphasis on more important things like, how to keep happy, owners and guests alike.
I am a Chief Steward/Stewardess of a 60 metre, I need my interior crew to be trained in a set-way, can this be done?
Yes, why not? To do this, we will have to discuss at length with you how you would like your interior crew trained. We would note any key points or issues that are
particular to the boat and emphasis them during the course for your crew.
Can I choose more than one course option?
Yes of course you can, but the course time will be longer and it will cost a little bit more.
Are there any tests to do, to pass the course?
Yes there are, there are two tests. One test, is an continuous assessment test for competency made during the course. The second, is done at the end of the course,
which is a 30 minute simple written test to make sure that you understand the principle points.
Do I get a certificate?
Yes you do get a certificate and what's more, the certificate actually lists in detail, all the subjects that you have studied and done during the course.
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