Course Syllabus.
All the subjects are covered in-depth. Upon special request, it is possible to concentrate more on a particular subject/s that are more relevant
to your current job or of future jobs.
Chief Steward/ess role & responsibilities:
Legal responsibilities.
Managing the interior team.
Time management & the art of delegation.
Personal organisation.
Identifying team's strengths & weaknesses.
On-going interior crew training.
Inter-department liaison.
Team motivation techniques.
ILO issues.
Guest activities.
Purser role & responsibilites:
Budgeting.
Daily accounting.
Inventory.
Guest activities.
Purchasing.
Owner business relations.
Ship's & crew's documents.
Preparation of watch-keeping schedules.
Crew rotation schedules.
ISPS & ISM.
Human resources (employing crew):
Basic employment & discrimination laws.
Owner crew selection demands.
Working with crew agents & managers.
Reading CV's & interview selection.
Basic interviewing techniques.
Crew contracts.
Dealing with crew disputes & crisis.
Warnings and dismissal procedures.
Sommelier (wine selection advisor):
Categories of wines.
Wine areas.
Wine cultures.
Suppliers.
Storage of wine.
Budgeting & managing stocks.
Wine selection for occasions.
Choosing the right wines for the meal.
Daily Duties:
Planning a work schedule.
Identifying daily, weekly & monthly tasks.
Table layouts & seating plans.
Owner & guest party arrangements.
Meal Preparations.
Cigars:
The different types.
How to buy & suppliers
Storage of.
Preparing & lighting of.
Eliminating cigar odours.
Crew uniforms:
The different categories.
Uniform design & styles.
Sizing, size planning, replacements.
Annual budgeting.
Suppliers, applying logos & names.
Public relations & guests:
Guest relations & International diplomacy.
Dealing with different cultures & languages.
Confidentiality & privacy issues.
Guest arrival preparations.
Dealing with owner & guest daily demands.
Entertaining children.
Dealing with complaints.
Planning owner's & guest's shore schedules.
Safe working practices:
The galley area.
Storage areas, fridges & lockers.
Interior obstructions.
Personal protection.
Deck areas & equipment.
Set-up for charter shows & viewings:
The key points.
Interior preparation.
Crew presentation.
Event planning, broker events.
Vessel facts & information.
Marketing, press releases, crew profiles etc.
Worldwide provisioning:
Logistics, shipments & services.
Customs & Excise importing procedures.
Pre-planning provisioning schedules.
Shore support agents & their role.
Information resources.
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Cosmopolitan Steward & Stewardess Level II
Course & Certification
Practical
Adheres
to international superyacht industry working practices.
Price: 520,- € + exam fees 25,-€.
Course length: 3 days.
Total lecture/teaching time: 21 hours approx.
Overview:
The 7 East Cosmopolitan Steward/ess course consists of two levels.
Level I - is for the Steward/ess's who either have been working for one year and would like to improve their
skills and knowledge; or for the Steward/ess's who have never worked on a superyacht before and would like to gain the basic skills and knowledge.
Level II- is for the Steward/ess's who have been working for at least two years as interior crew and are now
looking to step-up into a management role, such as a Chief Steward/ess, or as a purser on the larger yachts over 50 metres.
The 7 East Cosmopolitan Steward/ess Course can be adaptable to your own needs; this means that the course can be made relevant to your working practices
or to the types of boats that you maybe working on in the future. The interior crew working practices on a 35 metre boat are very different to the working practices
of a 60 metre boat. Different requirements for different size boats.
Objectives:
The main objective of this course is to develop your management skills and to fill-in any missing gaps in your knowledge. Managing an interior team is not an easy task
and often it can be stressful. Delegating work to others is very different to doing it yourself, and this is an art in itself. It is the difference between being
professional in your job and keeping control of the situation and your team; or otherwise finding yourself in a situation where you have lost control of both your team
and of the situation.
Tests/Completion Requirements:
Continous assessment test for competency.
30 minute subject written test.
Entry Requirements:
STCW Safety Training Certifcations.
Medical certificate ENG1 or other similar maritime medical.
A minimum of 1 year's work experience as a steward/ess.
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Your Questions?
I have been working as a Steward/ess for 3 years, and I would like to move-up to a Chief Steward/ess position,
but I am worried about dealing with all the responsibilities?
It is understandable your concerns, suddenly you are in charge and there is no-one to ask. This course does focus upon you
becoming a boss of your own team, and to be able to cope with all the responsibilites that go with the job.
Surely I can learn all this on the job?
In this case, no not really. In business, there is an old saying, "that a good manager or manageress is not born yesterday".
A good Chief Steward/ess will have developed their skills over a long period of time. Many of them have done a managment course of some
kind or another. Part of this course is as a consultancy, whereby there are open disccusions about all the issues associated with the job
as an Chief Steward/ess, and how to deal with each problem that may arise.
I am a Captain, can I send my Chief Steward/ess to you to be trained on specific topics?
Yes no problem. The good thing about this course, is that can be adapted to the working practices of your boat. Just choose from the Course
Syllabus list the subjects that are important or to be concentrated upon for the boat.
Why are there so many business & legal topics in this course?
As a Chief Steward/ess, technically speaking you are in a senior management position. Just like any company with Directors & Managers,
there are both legal & business aspects to the job. On the yachts, it is becoming more & more important to understand them.
I am already a Chief Steward/Stewardess of a 50 metre, should I really do this course?
It depends on your work experience and your general education and training. If you have never done any sort of management course, then the
answer will be, yes you should do this course, you will benefit hugely. A knowledge of the technical and legal responsibilities of being
a Chief Steward/ess is so important these days. This course is not to show you neccessarily how to do something, much of it is personal coaching
and ourselves acting as an consultancy to you and your job.
Can I add topics or subjects that I need to know about or interest me?
Yes of course you can, but the course time will be longer and it will cost a little bit more.
Are there any tests to do, to pass the course?
Yes there are, there are two tests. One test, is an continous assessment test for competency made during the course. The second, is done at the end
of the course, which is a 30 minute simple written test to make sure that you understand the principle points.
Do I get a certificate?
Yes you do get a certificate and what's more, the certificate actually lists in detail, all the subjects that you have studied and done during the course.
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